Back in late August of this year, the keen eyes of an AVS forum member noticed that there was something offabout the Blu-ray version of Disney’s Pirates of the Caribbean: Curse of the Black Pearl. The framing issue was investigated by Disney and they are finally offering a disc replacement program.

You can get the ball rolling via one of the following options:

By Phone:

U.S. Residents: 1-800-723-4763
Canadian Residents: 1-800-877-2843 (Not working yet)

By E-mail:

Send an e-mail to: disneyinfo@disneyhelp.com with the following information:

• Your full name
• Your mailing address
• Your disc’s UPC#
• Your phone number

By Disney web form:

Disney DVD - Report A Problem

I have sent an e-mail a few minutes ago, but I will keep this post updated with any additional info as I find them.

It was sure nice of Disney to offer this and thanks to Blu-ray.com and HighDefDigest for the heads up.

Update 18/01/2008: Got a reply last week from Disney support. A replacement is on its way.

Update 25/01/2008: Received my replacement Blu-ray disc in a sleeve within an envelope yesterday. Did not test it yet, but I assume the framing issue is fixed.

Tags: blu-ray, potc, replacement
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This entry was posted on Thursday, December 20th, 2007 at 6:03 pm and is filed under Entertainment News. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.